Coronavirus: We’re Here For You

Life looks different right now as communities near and far band together – by staying apart – to protect one another. We understand that the circumstances surrounding the coronavirus are challenging to navigate, so let us say this: we will get through this together. Our team remains committed to prioritizing the health and well-being of our community and has implemented a number of protocols that ensure our residents, future residents, and valued team members are safe and supported during these uncertain times.

Office Hours

We are open Monday – Friday, from 7:30 am – 4:30 pm, by appointment only. We encourage you to call, email, visit our website, and get updates through our Facebook page and our Resident Portal.

Maintenance

Our maintenance teams are completing urgent, emergency, and life health and safety work orders. In an effort to reduce the spread of COVID-19 we have suspended routine work orders. We are still screening any routine work orders that are received to determine if the work order can be addressed remotely or through the delivery of a replacement part. Preventative maintenance is also temporarily suspended. If you have an emergency, urgent, or life health and safety concern, please contact our maintenance phone line. These work orders should not be placed using the portal.

Emergency, urgent, or life health safety concerns are listed below, but not limited to:

• Broken locks, keys, windows
• Carbon monoxide detector beeping or not working properly
• Drains clogged and not working properly
• Fire (call 911)
• Flooding in any room
• Garage door unable to open or close
• Gas leak
• Heating/cooling issue
• Inoperable oven, stove, microwave, or fridge/freezer
• Inoperable garbage disposal
• Kitchen sink blockage, back up, leaking
• Light fixtures sparking
• Locked out of residence
• No hot water
• Plumbing issue (toilets, tub, showers, sinks)
• Power outages
• Refrigerator is not working properly
• Sewage back up
• Smoke detector beeping or not working properly
• Water leak inside the residence.

Before entering your home, our maintenance technicians will ask you qualifying questions to identify any potential risk of exposure to this COVID-19 virus. In addition, they will wear gloves and a mask or other face-coverings to help protect everyone involved.

Resident Events

We miss seeing all of our residents due to postponing our resident events and activities. However, we are currently looking for creative ways to connect with the community virtually. Follow us on our social media platforms such as Facebook and our Resident Portal for contests, fitness classes, games, and other fun online activities for you to enjoy and compete in while remaining safe in your home!

Common Areas

At this time, in order to comply with the CDC, state and local guidelines, all of our common areas including but not limited to community centers, playgrounds, tennis and basketball courts, and pool are closed. We are following state and local mandates on these common areas.

Move-Ins and Move-Outs

For incoming residents, we are still processing applications and moving new residents in! Our Leasing Teams have modified the process to include virtual walk-through’s and maximizing other social distancing measures. Preview pictures and videos of our homes on our website.

For outgoing residents, though we hate to see you leave, we are still processing move-outs. Please contact your management office to fill out the necessary forms and to schedule a pre- and final move-out inspection. If your PCS is delayed, we are here to assist you. If you need to extend your move-out date, please contact your local management office to make those arrangements. A 30-day notice is required to vacate your home.

For More Information

Follow updates from the Joint Base Andrews COVID-19 page for location-specific information and guidelines. For additional information on protecting yourself and others visit the Centers for Disease Controls’ COVID-19 information.

Who We Are

Liberty Park at Andrews is committed to doing the extraordinary every day, and we remain true to that commitment during this challenging time. We appreciate your patience and understanding. Updates and changes can occur every day and we are doing our best to keep our residents, families, team members, and communities updated.